No matter where you are in Australia or what time of day it is, we can provide you with total peace of mind.
You can be secure in the knowledge that we are available for you 24 hours a day, every day of the year, if the unexpected happens, getting you back on the road as soon as possible.
Benefits of your roadside assistance
Your easyauto123 Roadside Assistance is a benefit you receive regardless of your car’s age or condition. Once a service call has been received on the freecall 1800 427 389 telephone number, our team will arrange service appropriate to your policy entitlements as listed below.
1. Roadside Response Simply call our freecall number and speak to our friendly operator 24 hours a day, 365 days a year. We will assist with flat tyres, flat batteries, out of fuel (5ltr top-up at driver’s cost), even lock-outs up to $77.
2. Towing Breakdown If you break down and your car is unable to be safely driven, we will transport you and your vehicle back to an AHG Dealership (33 locations Australia wide) within 50km. Any towing in excess will be charged at prevailing rates.
3. Car Hire and Accommodation In the event of a major vehicle breakdown more than 100km from your registered residence (which sidelines your vehicle for more than 48hrs) we will assist you with up to $400 for accommodation and car hire costs (excludes fuel, km charges, administration charges, rental insurance/cover excess reduction, one-way drop off/collection fees, meals).
4. Ambulance Cover In the event of an accident where the registered vehicle is involved, and the driver or passengers require the services of an ambulance as a result of that accident, we will assist with ambulance cost up to $400.
How do I keep my roadside assistance active?
Your free 6 months roadside assistance will expire if you bought or serviced your car with us longer than 6 months ago.
To keep it active, please book in for a service at your local service centre.
Exclusions and Limitations • Trucks, buses, vehicles used for hire or reward including, but not limited to taxis, limousines, chauffeured vehicles and rental/ loan cars. • Vehicles that require specialist or heavy equipment for removal, extraction from multi-storey or underground car parks, are bogged or are not within easy reach of a public road. • Vehicles already at a repairer and vehicles which have been involved in an accident/collision or have sustained damage due to impact, malicious or criminal damage and/or flood damage. • Heavy vehicles, trucks and equipment over 3.5t gross weight. • Ferry/barge costs, freight costs, including tolls and sea crossings. • AHG Roadside Assist will not be liable for increased/additional costs and expenses as a result of a breakdown in a remote location. • Service may be refused for unregistered vehicles and vehicles that are not roadworthy or that have been modified from the manufacturer’s specifications i.e. excessively lowered vehicles, modified for racing/4x4 tracks. • Repeated/excessive call-outs due to driver related faults, aftermarket accessories, vehicle neglect or abuse, as reasonably determined by AHG Roadside Assist or its contractors, including pre-existing faults and faults/ breakdowns caused by a nonauthorised repairer. • AHG Roadside Assist at its discretion may refuse service or suspend/cancel a driver’s membership if they are deemed abusive, threatening or violent towards AHG Roadside Assist staff or its contractors, or attempts to receive service by deception or has any excess owing for previous call-outs. • In the event that a driver requests their vehicle be broken into, whether to recover keys/belongings, AHG Roadside Assist or its contractors will not accept responsibility or liability for damage that may occur as a result. • Fees and charges apply to service calls within 48 hours of registration.
Privacy • AHG considers the security of your personal information as an important and necessary part of the responsible management of our data. AHG therefore takes all reasonable steps to ensure that your information is secure and safeguarded from loss, misuse, unauthorised access, modification or disclosure. We will only disclose personal information in order to fulfil our obligations in respect of the provision of services to our customers. • The information contained in this document was correct at time of issue and is subject to change without notice. • Your AHG Roadside Assist is offered by the Automotive Holdings Group Limited ABN 35 111 470 038. • AHG Roadside Assist is provided by National Roadside Assist Pty Limited ABN 87 122 453 936.
Terms and Conditions • By registering to AHG Roadside Assist you are consenting to the terms and conditions of this policy. This plan is not an insurance contract, vehicle extended warranty contract, personal injury contract nor is it voidable or refundable. In cases of mechanical breakdown, AHG Roadside Assist requires that there be no fault on the part of the owner/driver for the vehicle failure. Costs of mechanical repairs and maintenance, unless covered by a separate warranty (statutory or otherwise) are the responsibility of the owner. AHG reserves the right to withdraw service where use is excessive due to lack of regular maintenance or the failure to rectify any ongoing fault. AHG reserves the right to change, or terminate, the conditions of the AHG Roadside Assist program at its discretion, at any time. Any roadside assistance services that you may require within the first 48 hours after registration will be at your own expense. The roadside assistance membership applies to the registered vehicle, not the owner of the vehicle. An excess will apply to tows more than your coverage limits. Quotes for the excess can be provided upon request at the time of the call for assistance.
Roadside assistance provided by AHG.